Homeowners

If you have hired STAT directly:
Your STAT sales representative should have given you complete details concerning costs and job scheduling. If you have any questions, please contact your STAT Underground sales representative.

If you would like to hire STAT to complete work at your home, Please call (614) 299-0210 for a free quote or fill out our Quote Request Form.

Please read below for answers to common questions.

If STAT has been hired by another company:
Our underground dispatching office will be happy to answer your questions or concerns, please call (614) 299-0210. This page contains general advice to help answer the most common questions.

 

Frequently Asked Questions:


Marking Utilities

STAT takes care of calling the Ohio Utilities Protection Service (OUPS - the 'Call before you dig' team). It takes 48 hours from notice creation before we are able to begin any project.

We DO NOT control where or how utilities are marked. The paint used is water soluble, it will take a few weeks to a few months for it to wear away completely.

Cable, telephone, gas, water and sewer are marked. Systems buried in your yard which you own will not be marked.

  • Please tell us if you have a Dog Fence.
  • Please tell us if you have a Septic System.
  • Please tell us if you have an Irrigation System.
  • Please tell us if you have any Buried Electric Lines such as power to a garage.

Final Grade Must be Complete

STAT is required by our contracts and by law to wait until final grade is completed before burying cable or pipe. Our contracts with utility companies and local building codes specify the minimum depth for burying various lines. Minimum depth is measured from grade and we cannot begin work until final grade is complete.


Our Schedule is Weather Dependent

Our schedule is effected by wet weather and frozen ground. We do our best to meet the needs of our customers but we cannot contol the weather. Please remember that even if your yard is dry, we may be behind due to wet weather in other areas of the state.

 

Call STAT Underground Today for more information:

Office: (614) 299-0210
Toll Free: (877) 796-0697
Fax: (614) 299-0380

1271 Edgehill Road
Columbus, OH 43212

Serving locations throughout Ohio.

Office Hours are Monday -Friday, 8:00 a.m. to 5:00 p.m. EST